“Hey Siri, write an article on Artificial Intelligence for me”
Siri- “sorry, you’d have to do this by yourself.”
Clearly, that isn’t happening sooner but with the way artificial intelligence tools are hustling, the day isn’t far when they’d be the cornerstone of our lives. Of the many great gifts of AI, Chatbots and Voice Assistants are two such technologies that are striving to make our days so much better and easier with their efficiency and smartness(built-in, of course). Clearly, we are going to dive into the diurnal conundrums that these mind-blowing tools help us deal with and how one is better than the other.
Wikipedia defines a Chabot as “a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner”. From Facebook Messenger to WeChat, not forgetting food delivery apps like Zomato, corporates have incorporated the use of chat-bots and I don’t think we have lived better than this. Chatbots are computers that can communicate instantly and are cost-effective. They make use of machine learning and Natural Process Learning (NLP). Chatbots look for certain keywords in a conversation and deliver the closest and the most relevant information to the user.
Now the question is why chat-bots would be preferred to websites and apps. What caliber do they have to replace them completely in the future? Let me get this together for you.
While chatbots are a great tool to form a B2C relationship, there is still a lot of work needed into their development as they are still unable to comprehend everything the user has to say as they work on a set of questions and can give limited answers in a limited scope. Well, virtual assistants like Siri (Apple Inc.), Alexa (Amazon), Cortana (Microsoft) and Google Assistance have got you covered. Let’s get on with it already.
When it comes to Virtual assistance, Voice Assistance is a little up the ladder with more machine learning and Artificial Assistance involved. There is a smarter way of prediction along with providing a more precise response based on whatever the input is. Voice Assistants provide the customer the extra perk of having a conversation by asking questions back and forth, hence enabling the user to get to the desired space and potential resolution in a quicker and more effective fashion.
Let’s get to know why more businesses should make use of Voice Assistants in their operations.
Comparing the two technologies, a lot of people often say they are same. Well, Voice Assistance has got an edge in that respect.
To conclude, both the tools are pre-loaded with expertise in the respective business and specific knowledge and get smarter with more interaction by leveraging on past experiences to deliver output with a wide range of knowledge upon deployment. With the help of Virtual assistants, businesses would be able to give customers the self-service experience with efficiency and accuracy and receive faster ROI. A quality and accurate response to questions resonating with the understanding of customers’ intent is what users want and businesses are working towards.
Winding up, I’m glad that I pulled off the article without much assistance. Phew! ☺